Thinking of You Video
A Service of Blueprint Digital Group LLC
Last Updated: January 20, 2026
Please read these Terms and Conditions carefully before placing an order with Thinking of You Video. By using our services, you agree to be bound by these terms.
1. Service Description and AI Technology Disclosure
Thinking of You Video ("Company," "we," "us," or "our"), a service of Blueprint Digital Group LLC, provides personalized memorial video services using artificial intelligence technology. By placing an order with us, you ("Client," "you," or "your") acknowledge and agree to the following:
1.1. Nature of Service.
Our service creates AI-generated videos featuring a digital likeness of a deceased individual ("Subject") speaking a personalized message. These videos are created using artificial intelligence, machine learning, voice cloning technology, and digital image processing.
1.2. AI-Generated Content.
You expressly acknowledge and understand that all videos produced by Company are artificially generated using AI technology. The videos are NOT actual recordings of the Subject. They are digital recreations intended solely for memorial, comfort, and personal purposes.
1.3. No Representation of Authenticity.
Company makes no representation that the AI-generated video is an authentic recording of the Subject. The video is a technological recreation based on materials you provide and should not be represented to any third party as an authentic recording of the deceased individual.
1.4. Likeness Approximation.
While we strive to create videos that closely resemble the Subject in appearance and voice, you acknowledge that the resulting likeness and voice may not be an exact match. Variations may occur due to the quality of source materials provided, limitations of AI technology, and other factors beyond our control.
2. Client Representations, Warranties, and Authorization
By placing an order, you represent and warrant the following:
2.1. Relationship to Subject.
You represent that you have a legitimate personal relationship to the Subject (such as spouse, domestic partner, child, parent, grandchild, sibling, or close personal friend) that provides you with a reasonable basis to authorize the use of their likeness and voice for this memorial purpose.
2.2. Authorization to Use Likeness.
You represent and warrant that you have the legal right, authority, and/or permission to authorize the use of the Subject's photograph, image, likeness, and voice recording for the creation of this memorial video. You accept full responsibility for obtaining any necessary permissions or consents from the Subject's estate, next of kin, or other parties who may have legal rights to the Subject's likeness or publicity rights.
2.3. Authorization to Use Voice.
If you provide audio recordings for voice cloning purposes, you represent and warrant that you have the legal right to use such recordings and to authorize Company to process them for the purpose of recreating the Subject's voice.
2.4. Ownership of Materials.
You represent and warrant that you own or have the right to use all photographs, images, audio recordings, and other materials you provide to Company, and that providing such materials to Company does not infringe upon the intellectual property rights, privacy rights, publicity rights, or any other rights of any third party.
2.5. Accuracy of Information.
You represent that all information you provide about the Subject, including but not limited to their name, relationship to you, personality traits, manner of speaking, and desired message content, is accurate to the best of your knowledge.
2.6. Deceased Status.
You represent and warrant that the Subject of the memorial video is deceased. Company does not create videos depicting living individuals without their express written consent.
2.7. Age Requirement.
You represent that you are at least eighteen (18) years of age and have the legal capacity to enter into this agreement.
3. Permitted and Prohibited Uses
3.1. Permitted Uses.
Upon delivery and full payment, you are granted a perpetual, non-exclusive license to use your completed video for the following purposes:
(a) Personal viewing and private memorial purposes;
(b) Sharing with family members and close friends;
(c) Display at memorial services, funerals, celebrations of life, or similar gatherings;
(d) Posting on personal social media accounts;
(e) Inclusion in personal archives or family records;
(f) Any other lawful personal, non-commercial purpose.
3.2. Commercial Use.
You may use the video for commercial purposes (such as inclusion in a documentary, book, or other commercial project) only if you have independently verified that you possess all necessary rights to do so, including but not limited to rights of publicity, intellectual property rights, and any rights held by the Subject's estate. Company makes no representation regarding your right to use the video commercially and accepts no responsibility for commercial use.
3.3. Your Responsibility for Use.
You acknowledge and agree that you are solely responsible for how you use, share, distribute, or display the completed video. Company is not responsible for any consequences arising from your use of the video, including but not limited to reactions from family members, legal claims from third parties, or any emotional distress experienced by viewers.
3.4. Prohibited Uses.
You agree NOT to use the video or our services for any of the following purposes:
(a) Fraud, deception, or misrepresentation, including representing the video as an authentic recording;
(b) Defamation, harassment, intimidation, or harm to any person;
(c) Any illegal purpose or in violation of any applicable law;
(d) Creating videos of living persons without their consent;
(e) Creating content that is obscene, pornographic, or sexually explicit;
(f) Creating content that promotes hatred, violence, or discrimination;
(g) Impersonation for financial gain or to deceive others;
(h) Any purpose that would bring disrepute to the Subject or their memory.
3.5. Termination for Prohibited Use.
Company reserves the right to refuse service, cancel orders, or terminate this agreement if we determine, in our sole discretion, that you intend to use our services for any prohibited purpose.
4. Production Process, Revisions, and Delivery
4.1. Delivery Timeline.
Delivery timelines begin when Company receives all required materials, including your completed intake form, photograph, audio recording (if applicable), and client-written script (if applicable). Delays in providing materials will delay delivery accordingly. Specific delivery timelines vary by package and are communicated at the time of purchase.
4.2. Script Creation and Approval.
Company will create a script based on the information you provide, or you may write your own script. You will have the option to either review and approve the script before production begins, or waive script review and allow Company to create the final video without prior script approval (the "Surprise Me" option).
4.3. Script Revisions.
If you choose to review the script, you will have forty-eight (48) hours from receipt to approve the script or request revisions. One (1) round of script revisions is included with each video in your package. Additional revision rounds may be subject to additional fees.
4.4. Script Approval and Production.
Once you approve the script (or once the 48-hour review period expires without response), production will begin. ONCE THE SCRIPT IS APPROVED AND PRODUCTION BEGINS, THE VIDEO ITSELF CANNOT BE REVISED. This is why we encourage you to carefully review your script before approval, or to trust the "Surprise Me" option if you prefer the full emotional experience of seeing and hearing the message for the first time upon delivery.
4.5. Waiver of Script Review ("Surprise Me" Option).
If you select the "Surprise Me" option, you acknowledge that you are voluntarily waiving your right to review and approve the script before production. You agree that Company will create the video based on the information you provide, and you accept the final message as delivered. Selecting this option does not affect your eligibility for a refund under Section 6, but you acknowledge that you cannot request revisions to a script you chose not to review.
4.6. Materials Quality.
The quality of your final video depends significantly on the quality of materials you provide. Clear, high-resolution photographs and clear audio recordings produce the best results. Company is not responsible for quality limitations resulting from poor source materials.
5. Limitation of Liability, Disclaimers, and Release
5.1. No Guarantee of Results.
Company strives to create high-quality memorial videos, but we make NO GUARANTEES regarding the final appearance, voice accuracy, emotional impact, or suitability of the video for your intended purpose. Results may vary based on the quality of materials provided and limitations of current AI technology.
5.2. Emotional Impact Acknowledgment.
You acknowledge that viewing an AI-generated video of a deceased loved one may cause strong emotional reactions, including but not limited to grief, sadness, joy, or distress. YOU EXPRESSLY ASSUME ALL RISKS associated with the emotional impact of viewing the video, and you release Company from any liability related to emotional or psychological effects experienced by you or any third party who views the video.
5.3. Release of Liability.
To the fullest extent permitted by law, you hereby RELEASE, WAIVE, AND FOREVER DISCHARGE Company, Blueprint Digital Group LLC, its owners, officers, employees, agents, and affiliates from any and all claims, demands, damages, losses, costs, expenses, and liability of any kind arising out of or related to:
(a) The creation, delivery, or use of your memorial video;
(b) Any claims by third parties (including family members, the Subject's estate, or others) regarding the use of the Subject's likeness, voice, or image;
(c) Any emotional distress, psychological harm, or mental anguish experienced by you or any viewer of the video;
(d) Any disputes among family members or other parties regarding the video;
(e) Your use, sharing, or distribution of the video;
(f) Any inaccuracies in the video resulting from information you provided;
(g) The quality, accuracy, or likeness of the AI-generated content.
5.4. Indemnification.
You agree to indemnify, defend, and hold harmless Company, Blueprint Digital Group LLC, and its owners, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of any representation, warranty, or obligation in this agreement; (b) your use of the video; (c) any claim that your use of the video infringes upon the rights of any third party; or (d) any dispute with family members or third parties regarding the video.
5.5. Limitation of Damages.
IN NO EVENT SHALL COMPANY OR BLUEPRINT DIGITAL GROUP LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES PROVIDED, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICES.
5.6. Third-Party Recipients.
If you are ordering this video as a gift for another person, you accept full responsibility for how the recipient and any other viewers react to the video. Company is not liable for any distress, upset, or negative reactions experienced by gift recipients or other third parties.
6. Intellectual Property Rights
6.1. Your Materials.
You retain ownership of all original photographs, audio recordings, and other materials you provide to Company. By submitting materials, you grant Company a limited, non-exclusive license to use such materials solely for the purpose of creating your memorial video.
6.2. Completed Video.
Upon full payment, you are granted a perpetual, non-exclusive license to use your completed video as described in Section 3. Company retains ownership of the underlying AI technology, processes, and methods used to create the video.
6.3. Portfolio and Marketing Use.
Company may request your permission to use your completed video (or portions thereof) for portfolio, marketing, or promotional purposes. Such use is strictly OPTIONAL and will only occur with your express written consent. Your decision regarding portfolio use will not affect the quality of your order or your eligibility for refunds.
6.4. Anonymized Data.
Company may use anonymized, non-personally-identifiable data derived from orders for the purpose of improving our services, training AI systems, and conducting research. Such data will not include your name, the Subject's name, or any personally identifiable information without your consent.
7. Refund Policy
7.1. Satisfaction Guarantee.
We want you to be completely satisfied with your memorial video. If you are not satisfied with the final product, you may request a refund within fourteen (14) calendar days of delivery, subject to the terms below.
7.2. Refund Eligibility.
To be eligible for a refund, you must:
(a) Submit your refund request in writing via email to [email protected] within fourteen (14) days of receiving your completed video;
(b) Provide a reasonable explanation of why the video does not meet your expectations;
(c) Not have publicly shared, posted, or distributed the video on social media or other platforms;
(d) Agree to delete all copies of the video in your possession upon receiving a refund.
7.3. Refund Limitations.
Refunds may be denied or limited in the following circumstances:
(a) The video was created accurately based on the materials and instructions you provided, but you changed your mind about the content or concept;
(b) The quality issues are attributable to the quality of source materials you provided (e.g., blurry photos, poor audio quality);
(c) You have already shared the video publicly;
(d) Your refund request is submitted more than fourteen (14) days after delivery;
(e) You have previously received a refund from Company.
7.4. Partial Refunds.
At Company's discretion, we may offer a partial refund or credit toward a revised video if the circumstances warrant.
7.5. Script Revisions vs. Video Revisions vs. Refunds.
Script revisions are available before production begins. Once the script is approved and the video is produced, video revisions are not available. If you are dissatisfied with the final video, please contact us to discuss your concerns before requesting a refund. We are committed to working with you to address any issues within the scope of these terms.
7.6. Refund Processing.
Approved refunds will be processed within ten (10) business days using the original payment method.
8. Dispute Resolution
8.1. Informal Resolution.
Before initiating any formal dispute resolution process, you agree to contact Company directly at [email protected] and attempt to resolve any dispute informally. Many concerns can be resolved quickly through direct communication.
8.2. Governing Law.
This agreement shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions.
8.3. Arbitration.
Any dispute, claim, or controversy arising out of or relating to this agreement or the services provided, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration administered by JAMS in accordance with its rules. The arbitration shall take place in Las Vegas, Nevada. Judgment on the arbitration award may be entered in any court having jurisdiction.
8.4. Class Action Waiver.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against Company.
8.5. Small Claims Exception.
Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies.
9. Additional Terms
9.1. Entire Agreement.
This agreement, together with any order forms, intake questionnaires, and other documents incorporated by reference, constitutes the entire agreement between you and Company regarding the services and supersedes all prior agreements and understandings.
9.2. Severability.
If any provision of this agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
9.3. No Waiver.
Company's failure to enforce any right or provision of this agreement shall not constitute a waiver of such right or provision.
9.4. Assignment.
You may not assign or transfer this agreement or your rights hereunder without Company's prior written consent. Company may assign this agreement without restriction.
9.5. Modifications.
Company reserves the right to modify these terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.
9.6. Contact Information.
For questions about these terms or our services, please contact us at [email protected].
10. Acknowledgment and Acceptance
BY PLACING AN ORDER WITH THINKING OF YOU VIDEO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT:
(a) The video you receive is created using artificial intelligence and is not an actual recording of the deceased Subject;
(b) You have the right and authority to authorize the use of the Subject's likeness and voice;
(c) You accept full responsibility for how the video is used and any consequences arising therefrom;
(d) You release Company and Blueprint Digital Group LLC from liability as described herein;
(e) Viewing the video may cause strong emotional reactions, and you assume all risks associated with such reactions;
(f) Results may vary and no specific outcome is guaranteed;
(g) Delivery timelines begin when all required materials are received;
(h) Script revisions are available before production; once the script is approved and production begins, the video cannot be revised.
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Thinking of You Video
A Service of Blueprint Digital Group LLC
Effective Date: January 20, 2026